Shipping & Delivery
From our depot to your door.
Packed with care in South Africa and flown to you with DHL — here's how your parcel travels and what to expect along the way.
We pack it
Orders are usually packed the same day you order them, or the next morning if later in the day — with fragile things wrapped with extra care.
It flies with DHL
International parcels ship from South Africa with our DHL partnership — paperwork and logistics handled, tracking from the moment it leaves.
At your door
Delivery times vary by destination. Some plant products can't cross certain borders, so checkout always shows exactly what can ship to you.
Wrapped without the plastic.
We’re passionate about being as eco-friendly and plastic-free as possible. Products are wrapped in brown kraft paper cardboard — fragile ones with extra care — then tucked into a brown box. Your parcel arrives ready to recycle, not to landfill.
In harmony with Earth, all the way to your door.
Wondering where your parcel is?
Your tracking link has the freshest news — but if something looks stuck, reach out with your order number and we’ll chase it down.
The fine print, in full.
This page is the human version. The complete shipping policy — courier terms, re-quotes and all — lives alongside our other policies.
Read the full shipping policy